Privacy Policy
How we collect, use, and protect your personal information
Last Updated: January 2024
Introduction
Bold Branch is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
By accessing our website or using our eco-tourism booking services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us with any questions.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit an enquiry form on our website
- Request information about our eco-tourism packages
- Subscribe to our communications
- Contact us via email or other means
This information may include your name, email address, travel preferences, group size, preferred travel dates, and any additional details you choose to share.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process and facilitate eco-tourism bookings
- Communicate with you about your travel arrangements
- Improve our website and services
- Send relevant updates about sustainable travel opportunities (with your consent)
- Comply with legal obligations
Information Sharing
We may share your personal information with:
- Partner eco-accommodation providers necessary to fulfil your booking
- Service providers who assist our business operations
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bold Branch
42 Greenway Terrace
Byron Bay, NSW 2481
Australia
Email: [email protected]