Introduction
Edel Geschenkhaus ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We operate in accordance with Swiss data protection legislation and, where applicable, the European Union General Data Protection Regulation (GDPR).
Information We Collect
We may collect and process the following categories of personal data:
- Identity data: name and title
- Contact data: email address and postal address
- Service data: details about gift recipients, occasions, and preferences you share with us
- Technical data: IP address, browser type, time zone settings, and browsing patterns on our website
- Communication data: records of correspondence between you and our team
How We Collect Your Data
We collect information through:
- Direct interactions when you complete inquiry forms or correspond with us
- Automated technologies such as cookies when you browse our website
- Third-party sources such as analytics providers
How We Use Your Information
We use your personal data for the following purposes:
- To provide our gift consultation and curation services
- To respond to your inquiries and communicate about your orders
- To improve our website and services
- To send service-related communications
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent where you have provided it
- Performance of a contract when you engage our services
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers who assist with our operations (payment processing, delivery services)
- Professional advisers including lawyers and accountants
- Authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact and transaction records are typically retained for seven years.
Your Rights
Under applicable data protection laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
International Transfers
Your data is primarily stored and processed in Switzerland. If we transfer data outside Switzerland or the European Economic Area, we ensure appropriate safeguards are in place.
Contact Us
For questions about this privacy policy or to exercise your rights, please contact us at:
Edel Geschenkhaus
Bahnhofstrasse 42
8001 Zurich, Switzerland
Email: [email protected]
Changes to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date.